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Call recording

It’s so easy to set up call recording with your bOnline VoIP digital phone system. Let’s take a look at how.

Try bOnline for free Call 0203 697 4166

Take control of your conversations with call recording

“bOnline is just so accommodating, the support is first class, and call recording is really easy to manage.”

Customer success story: Welsh Energy | bOnline

What does call recording mean for your business?

  • Review past calls to train staff, resolve disputes and maintain quality of service.
  • Easily meet industry regulations by keeping accurate records of important conversations.
  • Use real call examples to train your team and build communication skills.
  • Analyse call recordings to understand customer needs, spot trends, and improve your sales approach.

Effortlessly record your calls

Stay compliant, stay informed without call recording:

  • Automatic recording: 
  • Smart Storage: 30-day retention, cloud-based access, downloadable files.
  • Easy Management: Pause/resume, delete recordings, assign access rights.
  • Use Cases: Staff training, dispute resolution, compliance logging.

Read our setup guide

Which businesses are most likely to find call recording useful?

Call recording is perfect for businesses where customer interaction and service quality are top priorities.

  • Technical support
  • Call centres
  • Healthcare providers

By reviewing recorded calls, it’s easier to spot areas for better communication, solve recurring issues and ensure consistent service standards. All great for building customer satisfaction and trust! Sales-driven industries, like property lettings and sales, insurance and financial services, also find call recording helpful.

What our small business heroes have to say

“I have my business number through bOnline, the user portal is fantastic and makes it so easy to set up call recording.”

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Tony
Welsh Energy

“Call recording makes my business appear so much more professional.”

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Matt
MW Legal Services

“I use the dashboard mostly to set up the phone menus and check recordings. Very straightforward.”

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Kevin
Workplace Gloves

“Very fairly priced when you think of everything that comes with it.”

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Leonardo
Boulevard Logistics

Trusted & loved by 50,000 UK small businesses

Frequently asked questions

How do I set up call recording?
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It couldn’t be easier! Simply log into your online dashboard and get started. Need a little help? See our helpful guide on how to use on-demand and automated call recording.

How do I manage call summaries and recordings?
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Again, it couldn’t be easier! It can all be done online using your MybOnline dashboard. Here’s how.

I can't remember my log on details. What should I do?
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No worries. Simply get in touch with our team who will be happy to help you.

Do I have to record my calls?
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This really depends on the industry you work in. Sometimes it’s a legal requirement for calls to be recorded – perhaps for compliance, privacy or other important reasons. In other industries though, you might simply want to record your calls for peace of mind, added protection, or to improve customer service.

Do I have to pay extra for call recording?
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No. It comes as one of the 45+ business-friendly features we offer in your monthly payment plan.

What other features do I get with bOnline?
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All of the handy VoIP features we provide (more than 45 of them!) are designed to help your small business grow. Why not take a look at our features page and see what would work for you.