bOnline

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SYSTEM STATUSES AND PLANNED MAINTENANCE

Welcome to the bOnline status page. Here, you will find real-time information about the status of our services.

VoIP Phone Telephony:

Telecoms Connectivity:

VoIP Phone Systems:

MYbOnline Customer Portal:

Planned maintenance:

Upcoming:
System Maintenance – 03/02/26

Routine maintenance on our systems during these hours to improve our infrastructure and release new features.

Upgrade window:
‍
Tuesday 03 February 23:00 – 02:00

Impacted services during the maintenance window:

  • bOnline phone unavailable (Apps & IP phones)
  • MYbOnline account holder dashboard
  • Please log back into phone apps if needed.

If your business requires telephony services during the maintenance period, our team can set this up for you.

Just start a Live Chat in my.bonline.com or message on WhatsApp.

 

Known incidents:

bOnline phone (VoIP) telephony: 02/04/2024 – Resolved

The intermittent issue that may have affected incoming calls yesterday is now resolved.
We’re apologise for the inconvenience.

Our carrier has implemented a solution, and we will continue conducting a series of milestone checks to confirm the solution remains successful.

‍If you use a VoIP handset, please switch it OFF and back ON.

Impacted services during the maintenance window:

  • bOnline phone telephony (Mobile/Desktop apps and IP Phones)
  • MYbOnline account holder dashboard

If your business requires telephony services during the maintenance period, please get in touch with our VoIPCare Team via MYbOnline portal chat.