Planned maintenance:
Upcoming:
System Maintenance 17/05/24 - 18/05/24
Together with our carrier, we’re improving our infrastructure to improve platform stability and reliability.
Upgrade window:
Friday 17 May 22:00 - Saturday 18 May 05:00 BST
Impacted services during the maintenance window:
- bOnline phone telephony (Mobile/Desktop apps and IP Phones)
- MYbOnline account holder dashboard
If your business requires telephony services during the maintenance period, please get in touch with our VoIPCare Team via MYbOnline portal chat to arrange a call divert.
Known incidents:
bOnline phone (VoIP) telephony: 02/04/2024 - Resolved
The intermittent issue that may have affected incoming calls yesterday is now resolved.
We’re apologise for the inconvenience.
Our carrier has implemented a solution, and we will continue conducting a series of milestone checks to confirm the solution remains successful.
If you use a VoIP handset, please switch it OFF and back ON.